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Things To Know


To ensure all of our customers remain safe we need the following centre rules to be adhered to at all times:

Rules of Entry

  • Parents and or guardians must remain on the premises at all times, under no circumstances can a child be left unattended
  • It is the sole responsibility of the parent/guardian to ensure they are monitoring their child/children and know where they are at all times. At least one adult must be present per every 5 children so that the correct level of supervision can be maintained
  • When entering the play frame all adults and children must remove outer footwear and be wearing socks (socks can be purchased at reception). Watches, jewellery, belts and any item that may have sharp edges should not be worn when entering the play frame. We recommend to parents that all children wear long sleeve tops and long trousers
  • Any child who is ill or injured will not be allowed on the play frame and we strongly advise if your child is ill to keep them at home to ensure other children are not being exposed
  • Food and drink cannot under any circumstances be consumed on the premises failure to comply may result in you being asked to leave. All food and drink must be consumed in the cafe area and children must not be allowed to take food into the play area to maintain hygiene levels
  • If you notice or come across any spillages or unclean areas please inform a member of staff, it is very important to us that we keep all areas as clean as possible
  • Your admission to Playland qualifies your child/children to 2 hours of play please note this may be enforced during busy periods
  • Any behaviour deemed to be aggressive or abusive towards staff or to other members of the public will not be tolerated and will result in the person/persons responsible to be asked to leave
  • All accidents should be reported to a member of staff this should be done before you leave the premises.
  • Please Note:

    Playland cannot be held responsible for accidents that occur whilst kids are playing

  • Playland is a non-smoking site any persons found to be in breach of this rule will be asked to leave immediately and no refund will be given
  • We cannot be held responsible for the loss or damage to any personnel items, it is the responsibility of the owner and the owner alone to ensure all items are safe and secure
  • Playland will be unable to accept responsibility or liability for loss or injury that has caused through the misuse of equipment or lack of supervision by a parent/guardian